TERMS AND CONDITIONS

BUSINESS POLICY, TERMS AND CONDITIONS

Your use of Errand and Personal Services Ltd website is subject to the following terms and conditions and all applicable laws. By accessing and browsing Errand and Personal Services website, you accept, without limitation or qualification, these terms and conditions. Please read this terms of use policy carefully and check back periodically as we update it from time to time.

Your acceptance of the following Policies, Terms And Conditions are an absolute condition of your use of services provided by Errand Plus and Personal Services.

The following shall apply for any and all services provided to any and all clients and customers of Errand Plus and Personal Services (hereinafter "customer"), by Errand Plus and Personal Services (hereinafter "Errand Plus and Personal Services").

All Policies, Terms and Conditions shall apply at all times while the services are being handled and shall be binding upon the customer, 3rd parties (receivers) and Errand Plus and Personal Services.

Now, therefore, for and in consideration of the mutual promises and agreements contained herein. Client hires Errand Plus and Personal Services, and Errand Plus and Personal Services agrees to work for customer under the terms and conditions hereby agreed upon by the parties:

ELIGIBILITY REQUIREMENTS:

Errand Plus and Personal Services is available to individuals or entities who can form legally binding agreements under applicable laws. Services are not available to minors under the age of 18. Some promotions may require that individuals be over 21 years of age.

OPERATIONS:

Licensed and registered in Norwich, Norfolk.

Business Hours: Monday through Friday from 9:00 a.m. to 5:00 p.m.

Service area: Norfolk and Suffolk.

SERVICE RATES

Rates are for services conducted Monday through Friday 9:00 a.m. to 5:00 p.m. (Non-Holiday)

Rates vary according to the type of work you need, complexity of task, overall length of project, frequency of services used, location, labour, travel and other additional factors.

A convenience fee may apply for services outside of business hours and same day service.

Availability is not guaranteed for some requests.

Convenience fees for evenings, weekends, holidays and same day service range from £15 and up.

Customer will be contacted for authorization before an additional fee or charge is incurred.

Services are charged in increments with a minimum purchase.

Minutes are rounded up to next full quarter.

Some services require more than a one hour minimum purchase

Service rates do not include the cost of purchases, taxes and expenses

Payments for cost of purchases, taxes and expenses must be paid in full when service is completed

Service rates are for services provided by Errand Plus and Personal Services

All services are paid in advance or after completion of services

Initial consultation is free

Quotes are free

BILLING & TIME TRACKING

Billing usually begins and/or ends at the following:

  • clients presence
  • home/business/store
  • on route
  • location
  • on request
  • pre-negotiated date/time

RECEIPTS/INVOICES

Receipts are returned after a copy has been made for Errand Plus and Personal Services records

Invoices are submitted when service request is completed or every 2 weeks

DEPOSIT DISCOUNT & CASH DISCOUNTS

Deposits (for Purchases and Expenses)

Some services require a minimum of 50% or more advance deposit for purchases and other expenses

MILEAGE

Mileage is free for the first 5 miles

Mileage fee is £0.45 per mile after 5 miles

PAYMENTS ACCEPTED

Cash, Cheques, PayPal, Debit/Credit Cards

Cancelled or returned checks will incur a minimum fee of £12

Gift Certificates

CONSULTATIONS

Some services require consultations in person

Most consultations can be done over the phone

Initial consultation is free

REQUESTS

All requests are reviewed and accepted on a case by case basis

All requests are scheduled on a first come first serve basis

Errand Plus and Personal Services respond to all requests within 24 hours

Services are available on an hourly rate

Most services require a minimum of 24 hour advance notice

Requests with less than 24 advance notice may not be completed on time.

CANCELLATIONS

Most cancellations require a minimum of 24 hours advance notice to avoid a cancellation fee

Cancellations less than 24 hours’ notice may be charged a minimum fee of £5

DELAYS

Errand Plus and Personal Services will notify customer if request is taking longer than scheduled

Delayed or incomplete services due to traffic delays, road closures, natural "acts of God", or for any delays out of Errand Plus and Personal Services control in those cases, customer may request a cancellation without a fee

UNUSED SERVICES/HOURS

Unused services/hours and deposits are not refunded but can be carried over for use on services.

REFERRAL BONUS

One free hour of service will be added to customer account for every referral received

Free service will be issued after the person referred completes payments for services

Vouchers expire 60 days from date issued

Customer will be notified when bonus is available

GIFT CERTIFICATES

Available for all services and discounts in any denomination

Expire 12 months from date of purchase

REFUNDS & ADJUSTMENTS

Errand Plus and Personal Services will make every effort to remedy any issues

Refund requests or adjustments are accepted if requested within 30 days

In your requests include:

Your contact/mailing information

Date of service

Reason for request

Some refunds or adjustments may be processed after 30 days

Refunds or adjustments may be charged for the following:

All or part of tasks completed

For services performed

Suppliers engaged by Errand Plus and Personal Services on clients behalf

Outstanding purchases, taxes and expenses

FOOD & MERCHANDISE RETURNS & EXCHANGES

If we made an error on your purchases, we will return or exchange your purchase at no charge

If you made an error on your request, we will return or exchange your purchase at no charge

If you made the purchases on your own, we will charge you accordingly for return or exchange

ACCESS TO PROPERTY

If the task requested by the customer requires access to a business or residence, arrangements must be made to allow access to the property. If, for any reason, we cannot gain access, the full charge may be assessed to the customer.

RESERVES THE RIGHT TO:

Change, modify, add/remove portions, suspend, discontinue and cancel any services, site information, prices, policies, terms and conditions at any time without prior notice

Limit out-of-pocket expenses

Request and verify identification

Notify proper lawful authorities of contraband, illegal materials or controlled substances

Make all final decisions on services, rates, fees and related costs

Refuse any business or requests we feel is unsafe and/or unsuitable, unethical or illegal

Refuse to provide services that are not within our capabilities, unreasonable, questionable

Comply with all policies, ordinances, laws, rules and regulations of any/all businesses, facilities and government

ERRAND PLUS AND PERSONAL SERVICES DOES NOT:

Make oral agreements

Does not contact vendors, third parties or subcontractors directly

Does not guarantee any of its services that are provided by a vendors, third parties or subcontractors.

Accept orders from minors under 18 years of age

Deliver any tobacco products or alcoholic products to minors under 18 years of age

Deliver alcoholic products to anyone under 21 years of age

Transport people, pets or any type of animals or insects

Do anything prohibited by law and that will place someone in danger or cause any form of property damage

Handle or transport high valued items, large amounts of cash, hazardous materials, firearms, containers, packages or particular items not properly packed, opened, broken or that rattles and is unmanageable, oversized, overweight, overheight etc.

Anything that can damage other transported items food, equipment, materials etc.

ERRAND PLUS AND PERSONAL SERVICES IS NOT RESPONSIBLE FOR:

Delayed or incomplete services due to traffic delays, road closures, natural "acts of God", or for any delays out of Errand Plus and Personal Services control in those cases, client may request a cancellation without a fee

Privacy practices, security, or the content of other websites/companies/businesses, nor does Errand Plus and Personal Services endorse the content, terms or suitability of using these websites/companies/businesses sites/products

Services requiring keys, gate access codes, entry passes and alarm codes for: monitoring home, checking in on pets or waiting for expected services. Customer must make entry available to Errand Plus and Personal Services so service can be completed