FAQ’s

HOW DO I START?

We complete a customer profile that helps us understand your needs, preferences, and services desired.

WHAT ARE YOUR WORKING HOURS?

Our working hours are Monday – Friday, 9:00 a.m. to 5:00 p.m. Other hours are available upon request.

ARE SERVICES AVAILABLE DURING WEEKENDS?

Yes, for an additional fee, our services is available during weekends.

ARE YOU INSURED?

Yes we are fully insured as a business.

ARE EMPLOYEES DBS CHECKED?

Yes, all our employees are DBS checked before employment.

WHAT SERVICES DONT YOU DO?

We do not do any illegal activities or services which may endanger an employee, customers, the public or representative of Errand Plus and Personal Services.

HOW ARE ERRANDS PURCHASED ON MY BEHALF PAID FOR?

Payment will be expected at time of service for any expenses incurred. You may also set up a retainer for such expenses if you are not available at the time of the service.

HOW DO YOU PROTECT MY PERSONAL INFORMATION?

All paper files are kept secure with restricted access. Once we are done with your information, the data is destroyed/shredded. We operate within the Data Protection Act 1998.

DO I NEED TO PROVIDE A HOUSE KEY FOR ANY HOUSE ERRANDS OR WHEN WHEN YOU MEET WITH A CONTRACTOR ABOUT AN ESTIMATE OF WORK ON/INSIDE MY HOME?

We recommend that customers maintain keys in a home-based keysafe. We can provide a keysafe for a £35 deposit or you can purchase one of your own preference. keysafe must be accessible by combination and can be kept at the location of your choice where it will remain in your full control.

DO YOU ACCEPT ONLINE PAYMENTS?

Yes, we accept payments online via Credit/Debit Visa, MasterCard or PayPal.

DO YOU ACCEPT PERSONAL CHEQUES?

Yes, we accept personal cheques.

WHAT IF AM NOT HAPPY WITH THE SERVICE?

A Errand Plus and Personsal Services, always strives to do our best. If you are not satisfied with the services you have received from us, contact us by phone 01603319998 or email help@errandpluspsltd.co.uk. We will address your concern, give you a discount towards your next errand, or issue you refund. Refunds apply only to the fee for that service. Any merchandise paid for Errand Plus and Personal Services, on the customers’s behalf, is the sole responsibility of the customer.