Terms & Conditions
BUSINESS POLICY, TERMS AND CONDITIONS
Your acceptance of the following Policies, Terms And Conditions are an absolute condition of your use of services provided by Errand Plus and Personal Services.
The following shall apply for any and all services provided to any and all clients and customers of Errand Plus and Personal Services (hereinafter “customer”), by Errand Plus and Personal Services (hereinafter “Errand Plus and Personal Services”).
All Policies, Terms and Conditions shall apply at all times while the services are being handled and shall be binding upon the customer, 3rd parties (receivers) and Errand Plus and Personal Services.
Now, therefore, for and in consideration of the mutual promises and agreements contained herein. Client hires Errand Plus and Personal Services, and Errand Plus and Personal Services agrees to work for customer under the terms and conditions hereby agreed upon by the parties:
Errand Plus and Personal Services is available to individuals or entities who can form legally binding agreements under applicable laws. Services are not available to minors under the age of 18. Some promotions may require that individuals be over 21 years of age.
Licensed and registered in Norwich, Norfolk.
Business Hours: Monday through Friday from 9:00 a.m. to 5:00 p.m.
Service area: Norfolk and Suffolk.
Rates are for services conducted Monday through Friday 9:00 a.m. to 5:00 p.m. (Non-Holiday)
Rates vary according to the type of work you need, complexity of task, overall length of project, frequency of services used, location, labour, travel and other additional factors.
A convenience fee may apply for services outside of business hours and same day service.
Availability is not guaranteed for some requests.
Convenience fees for evenings, weekends, holidays and same day service range from £15 and up.
Customer will be contacted for authorization before an additional fee or charge is incurred.
Services are charged in increments with a minimum purchase.
Minutes are rounded up to next full quarter.
Some services require more than a one hour minimum purchase
Service rates do not include the cost of purchases, taxes and expenses
Payments for cost of purchases, taxes and expenses must be paid in full when service is completed
Service rates are for services provided by Errand Plus and Personal Services
All services are paid in advance or after completion of services
Initial consultation is free
Quotes are free
BILLING & TIME TRACKING
Billing usually begins and/or ends at the following:
- clients presence
- on route
- on request
- pre-negotiated date/time
Receipts are returned after a copy has been made for Errand Plus and Personal Services records
Invoices are submitted when service request is completed or every 2 weeks
DEPOSIT DISCOUNT & CASH DISCOUNTS
Deposits (for Purchases and Expenses)
Some services require a minimum of 50% or more advance deposit for purchases and other expenses
Mileage is free for the first 5 miles
Mileage fee is £0.45 per mile after 5 miles
Cash, Cheques, PayPal, Debit/Credit Cards
Cancelled or returned checks will incur a minimum fee of £12
Some services require consultations in person
Most consultations can be done over the phone
Initial consultation is free
All requests are reviewed and accepted on a case by case basis
All requests are scheduled on a first come first serve basis
Errand Plus and Personal Services respond to all requests within 24 hours
Services are available on an hourly rate
Most services require a minimum of 24 hour advance notice
Requests with less than 24 advance notice may not be completed on time.
Most cancellations require a minimum of 24 hours advance notice to avoid a cancellation fee
Cancellations less than 24 hours’ notice may be charged a minimum fee of £5
Errand Plus and Personal Services will notify customer if request is taking longer than scheduled
Delayed or incomplete services due to traffic delays, road closures, natural “acts of God”, or for any delays out of Errand Plus and Personal Services control in those cases, customer may request a cancellation without a fee
Unused services/hours and deposits are not refunded but can be carried over for use on services.
One free hour of service will be added to customer account for every referral received
Free service will be issued after the person referred completes payments for services
Vouchers expire 60 days from date issued
Customer will be notified when bonus is available
Available for all services and discounts in any denomination
Expire 12 months from date of purchase
REFUNDS & ADJUSTMENTS
Errand Plus and Personal Services will make every effort to remedy any issues
Refund requests or adjustments are accepted if requested within 30 days
In your requests include:
Your contact/mailing information
Date of service
Reason for request
Some refunds or adjustments may be processed after 30 days
Refunds or adjustments may be charged for the following:
All or part of tasks completed
For services performed
Suppliers engaged by Errand Plus and Personal Services on clients behalf
Outstanding purchases, taxes and expenses
FOOD & MERCHANDISE RETURNS & EXCHANGES
If we made an error on your purchases, we will return or exchange your purchase at no charge
If you made an error on your request, we will return or exchange your purchase at no charge
If you made the purchases on your own, we will charge you accordingly for return or exchange
ACCESS TO PROPERTY
If the task requested by the customer requires access to a business or residence, arrangements must be made to allow access to the property. If, for any reason, we cannot gain access, the full charge may be assessed to the customer.
RESERVES THE RIGHT TO:
Change, modify, add/remove portions, suspend, discontinue and cancel any services, site information, prices, policies, terms and conditions at any time without prior notice
Limit out-of-pocket expenses
Request and verify identification
Notify proper lawful authorities of contraband, illegal materials or controlled substances
Make all final decisions on services, rates, fees and related costs
Refuse any business or requests we feel is unsafe and/or unsuitable, unethical or illegal
Refuse to provide services that are not within our capabilities, unreasonable, questionable
Comply with all policies, ordinances, laws, rules and regulations of any/all businesses, facilities and government
ERRAND PLUS AND PERSONAL SERVICES DOES NOT:
Make oral agreements
Does not contact vendors, third parties or subcontractors directly
Does not guarantee any of its services that are provided by a vendors, third parties or subcontractors.
Accept orders from minors under 18 years of age
Deliver any tobacco products or alcoholic products to minors under 18 years of age
Deliver alcoholic products to anyone under 21 years of age
Transport people, pets or any type of animals or insects
Do anything prohibited by law and that will place someone in danger or cause any form of property damage
Handle or transport high valued items, large amounts of cash, hazardous materials, firearms, containers, packages or particular items not properly packed, opened, broken or that rattles and is unmanageable, oversized, overweight, overheight etc.
Anything that can damage other transported items food, equipment, materials etc.
ERRAND PLUS AND PERSONAL SERVICES IS NOT RESPONSIBLE FOR:
Delayed or incomplete services due to traffic delays, road closures, natural “acts of God”, or for any delays out of Errand Plus and Personal Services control in those cases, client may request a cancellation without a fee
Privacy practices, security, or the content of other websites/companies/businesses, nor does Errand Plus and Personal Services endorse the content, terms or suitability of using these websites/companies/businesses sites/products
Services requiring keys, gate access codes, entry passes and alarm codes for: monitoring home, checking in on pets or waiting for expected services. Customer must make entry available to Errand Plus and Personal Services so service can be completed.